How to fix “Can’t Verify Subscription” error in Office 365 for iPhone

Purchased an Office 365 subscription for your iPhone but unable to download, install or activate it? There could be a number of reasons for it and among all those, one of the common issue when it displays the following error message:

“Can’t Verify Subscription or No Subscription Found”

Being the latest version of the Microsoft Office productivity suite, Office 365 has been implemented with some of the most amazing features, such as real-time co-authoring in selected Office applications, chat with the co-workers while working on group projects, adding links to the stored files instead of sending the complete file to the teammates, converting One Note items into Outlook calendar for a better organization and much more.

For the consumers, the subscriptions permit using all its applications on iOS, Android, Windows and mac OS. On the other hand, business users can also avail service subscription for social networking services and emails via hosted versions of Office applications. To get this Office suite, the users have to purchase it online or offline. While purchasing the subscription for your mobile devices, especially iPhone, the users may face the aforementioned error. To troubleshoot this issue, simply follow the below mentioned steps:

Before you follow the troubleshooting steps, verify that you are assigned a license in the Office 365 portal by the following:

  1. Login to the Office365 portal and choose Settings available on the top right corner
  2. Now, choose Office 365 under the App Settings
  3. Select Subscriptions from the left pane
  4. From the list of subscription and license, go to the Office 365 (edition) segment
  5. Look out for The Latest Desktop Version of Office
  6. If your purchased product is available in this list, it means you have an Office subscription that has been assigned properly
  7. However, if it is not there, contact your administrator and then confirm the same

Now, verify the status of the service health for the Office subscription services. For complete information on this, visit the Office official store.

This issue could also occur, if you have previously activated any other Office version on your iPhone. In this case, uninstall the installed Office subscription first and then remove all the junk files or temporary files. Try using your Office 365 now.

If the problem still occurs, pick up your phone and contact Microsoft customer support team, who offers 24*7 support services to the users. Once the call connects, all you need to do is tell them the issue and they will provide you the right solution without taking too much time. Another great thing is that contacting the Office customer support services doesn’t cost you anything as the number is toll-free. So, don’t let any error bother you. Call the expert Microsoft Office technicians today!

Sherry Williams is a passionate writer who loves to write on the latest technological updates, new Office versions, Microsoft product launches, printer issues, errors associated with Dell and Webroot printers and more. While writing, she mainly focuses on delivering the accurate information to her readers.
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